Which of the following BEST describes a Service Desk?
A) A dedicated number of staff handling Incidents and service requests B) A process within Service Operation providing a single point of contact
C) A dedicated number of staff handling service requests D) A dedicated number of staff answering questions from users
Which of the following best describes a service desk
Answer: A) A dedicated number of staff handling Incidents and service requests
Explanation:
A dedicated number of staff handling Incidents and service requests best describes a Service Desk.
Subject: ITIL Certification
Job Role: Analyst , Database Administration , IT Trainer , Network Engineer , Project Manager