Do you want to know what the host HostPapa is really worth? This is very good since our teams were able to test the hosting services of this company for a long time. Next, we’re going to bring you our HostPapa review for 2021. And you’ll see, we’ve gone through absolutely every aspect with a fine-tooth comb.
Who is HostPapa? What there is to know
HostPapa is a web hosting company. The company was created in the course of 2006 and now offers its services around the world.
It was difficult for us to find recent figures during the realization of this HostPapa review but a priori, the host has no less than 500,000 hosted sites.
In any case, the number of clients and hosted sites is quite substantial, unlike the figures we saw in our Ex2 review.
Besides its hosting service, it’s also worth pointing out that HostPapa offers a corporate email service and office suite (through Office 365 and G Suite). In addition, it is possible to count on the host to find and register a new domain name. We’ll tell you more about the process in the rest of our HostPapa review and test.
Now that the presentations have been made, we invite you to discover the various positive and negative aspects that our team has noticed during the months of using the HostPapa hosting service.
His strengths :
- Availability rate close to the announced figures
- 30-day money-back guarantee
- Free migration to HostPapa
- Domain name offered
- Prices increase after your 1st engagement
- Not the best performance
- Lots of negative reviews regarding their customer support
Performance: availability, loading, and speed
To get our HostPapa review off to the best start, we’re going to give you our thoughts on the performance.
The first thing that we can confirm to you is the fact that the availability rate promised by the host is real. You can count on a 99.9% uptime. But unfortunately, this is not enough for us.
The best web hosts in 2021 are capable of delivering 99.99% uptime, which is a lot different. To give you an idea, this represents several hours of downtime each year. At this level, HostPapa is, therefore, anything but flawless since its availability rate does not even correspond to a type 3 data center (which requires an uptime of 99.982%).
Our opinion on HostPapa starts rather badly… What about the performance and loading time of a site hosted by this provider?
Well, we are once again quite far from the performance offered by market references.
To prove it to you, we have carried out several surveys with the help of tools like GTMetrix and Pingdom:
As you can see, the loading time of our test site turns out to be more than disappointing (1.3 sec via GTMetrix while the host Hostinger allowed us to load the same site in 300 ms).
The difference is a little less obvious when it comes to the results given by Pingdom… but it is still there!
In short, if you are obsessed with the performance of your website, it is better to turn to a faster host like Hostinger or PlanetHoster. This will promote the satisfaction of your visitors, and give your site a good image with Google.
Testing the HostPapa administration interface
Do you want to know our opinion on the administration interface deployed by HostPapa?
The least we can say is that it is extremely simple. To the point where if you are looking for something very professional and sharp, you might be disappointed. In any case for a beginner, the administration interface and the dashboard of HostPapa will be perfect.
Absolutely everything is centralized on this dashboard. You’ll be able to manage your services, invoices, contact customer support, and more.
When it comes to the administration of your website or your domains, you can count on an administration panel based on cPanel. It is a real reference in the field and it is, therefore, good to find it here.
You will understand, contrary to our opinion on the performance of HostPapa, we find that the administration interface is very well thought out and above all easy to use. Which will clearly suit as many people as possible.
Security and protection
In addition to the performance and ease of administration of its hosting, you must also worry about security and the protection systems in place. Don’t panic, our team obviously paid attention to this as part of our HostPapa review for 2021.
We can for example cite the provision of a free SSL certificate (Let’s Encrypt) to ensure the security of your users, the deployment of an Anti-DDoS solution, or the essential presence of security tools directly installed on the company’s servers.
For those of you who find that this is not enough, know that HostPapa offers even more comprehensive security packages:
Depending on the choice you make, you will be able to benefit from even more powerful DDoS protection, an automatic vulnerability scan (carried out every X hours), etc.
If you want our opinion, we regret the fact that you have to pay extra with HostPapa to have access to these features. In a perfect world, it would have been good to find these benefits included with the main accommodations on offer.
Our opinion on HostPapa customer support
Our review of HostPapa’s customer support is generally good. But be aware that this does not seem to be the case for everyone. By consulting a lot of reviews and comments on the host, we could see that many have had bad experiences with the latter.
The first thing to know is that customer support is described as being available 7 days a week, 24 hours a day. This is not entirely true depending on which method of contact you choose.
It’s a bit unfortunate to be perfectly honest with you. Fortunately, you will still be able to contact HostPapa customer support by phone or by opening a ticket.
As we stated earlier in our review, HostPapa customer support has never disappointed us despite several months of use. Now the fact that many other users have had an experience contrary to ours makes us think that all is clearly not rosy.
As a result, it is difficult to bring HostPapa’s customer support to the same level as that of PlanetHoster or o2switch.
Types of accommodation and pricing
For our HostPapa review to be as complete as possible, we had to present the different hosting plans offered by the Canadian host. And you will see that between shared hosting plan, WordPress, managed, VPS, etc., it is sometimes difficult not to get lost.
HostPapa’s “Web Hosting” plan is actually simple shared hosting. And as you can see from the screenshot below, the prices turn out to be quite attractive.
As of this writing on HostPapa, 3 plans exist:
- Novice: € 2.95 / month
- Business: € 2.95 / month
- Business Plus: € 9.95: month
This is not a mistake on our part, the Business plan is indeed offered at the same price as the “Novice” plan. However, be aware of one thing: all of the prices listed above are not valid for life. After your first engagement, you will have to pay the regular rate.
So stay vigilant and carefully weigh the pros and cons of each offer because otherwise, you risk having a bad surprise after a few months of use.
In any case, be aware that these plans vary in terms of performance and capacities offered (number of sites that it is possible to host, SSD storage space, etc.).
As for the common points, you will each time have the right to unlimited bandwidth, as well as a free domain name. If you want our straightforward opinion, the value for money offered by HostPapa’s shared hosting isn’t the best.
Hostinger offers more effective plans… and at even better prices!
Who is this plan for This type of hosting offered by HostPapa is for those who don’t have a lot of money. However, this plan will suit both beginners and small businesses with more substantial needs.
Shared and managed to host
HostPapa’s managed shared hosting is actually shared hosting that is going to come with maximum support. Experts from the host will take care of security, optimizing the performance of your site, installing and updating applications and scripts, etc.
To caricature, this is an offer that will suit those who have the means and do not want to get their hands dirty.
Despite the advantages of this offer, we find the price of € 39.95 / month to be rather excessive. Because in reality, many sites require very little intervention.
Who is this plan for Companies that don’t want to worry about the technical aspects of their hosting? Everything here will be fully managed by the HostPapa teams.
There are also three WordPress hosting plans offered by HostPapa:
- Novice: € 2.95 / month
- Business: € 4.95 / month
- Business Pro: € 9.95 / month
To be completely honest with you, there are very few differences with shared hosting from HostPapa. The only difference is that the “Business” offer will be more expensive (despite the current promotion) and that you will be entitled to the Jetpack plugin which allows you to optimize the performance of your WordPress site.
Do you want to create a WordPress site? In that case, don’t hesitate to read our step-by-step guide on how to create a website.
Who is this plan for like the “web hosting” plan, you will find a plan suited to several types of profiles? But in any case, WordPress hosting is for those who are sure they want to run their site with this CMS.
Unlike the members of our list of the best VPS hosting of 2021, HostPapa’s offerings turn out to be less affordable. The entry price is € 29.99 / month. And the price of the most premium “Jupiter” offer, € 249.99 / month.
If you are looking to build a Minecraft server, this type of hosting might be a good fit. Indeed, you will have access to more than correct configurations, and above all, you will be able to modify them at any time.
However, you will not have access to a free domain name here. But you will be able to benefit from 2 dedicated IP addresses.
Who is this plan for: due to server virtualization and therefore your hosting, this type of offer will allow you to quickly and easily upgrade the resources allocated to you. Given the prices charged, HostPapa’s VPS hosting is only going to be suitable for people with already substantial needs.
To wrap up this part of our HostPapa review, we’re going to tell you about their reseller hosting offers.
The prices will vary depending on your needs (the number of sites you want to administer). We are not going to dwell too much on these plans, however, because they are only intended for a tiny fraction of people.
However, you can find more information about HostPapa’s reseller hosting by going directly to their website.
Who is this plan for As the name suggests, reseller hosting is ideal for agencies, designers, or even IT companies who want to manage multiple websites on behalf of their clients.
Additional Info about HostPapa
To make this HostPapa review and review as complete as possible, there are several points that we still want to cover. This includes, for example, the conditions surrounding obtaining a free domain name, the purchase of a domain, the 30-day money-back guarantee, or the location of the host’s data centers.
The free domain name at HostPapa
If you’ve read our HostPapa host review carefully, you may have noticed that on several occasions we have mentioned that the company is offering a free domain name for every new hosting subscription.
However, we would like to clarify the conditions.
First of all, know that you will be able to register a domain name in .com, .fr, .ca, .info, etc. However, this will only be valid for the first year. After this first year, you will have to pay a high price for your domain name.
If you were expecting to get a free domain name from HostPapa, you must be a little disappointed. There is however an alternative, you turn to a Canadian host of better quality and offering a free domain name and for life: PlanetHoster.
Does HostPapa offer free web hosting?
HostPapa does not offer any free hosting offer, unlike Hostinger or PlanetHoster.
However, this will not impact our final opinion on HostPapa because this type of offer is not very relevant. Being able to take advantage of the service of a free web host is not viable if you want to make your mark on the Internet.
Indeed, the limitations are too great, which will make your site irrelevant and above all unprofessional.
In the worst-case scenario, you can still use HostPapa’s 30-day money-back guarantee to try out its shared web hosting offer.
Domain name purchase
As stated in the first part of our HostPapa review, the host allows you to register a domain name directly from their site. It has indeed the necessary accreditations.
However, are the prices charged attractive?
They are, without being the lowest on the market. For example, a .fr domain extension will cost € 9.99 / year, while a .net will be charged € 13.99 / year.
30 day repayment period
The 30-day money-back guarantee offered by HostPapa is a real plus point in our opinion. It is always nice to find such a possibility.
However, you should know that it is not valid for all types of accommodation as shown in the image below.
Only shared web hosting and reseller web hosting plans will be affected.
And of course, you will have to remember to claim your refund before the end of this 30-day period. Without this, the host reserves the right to refuse your request.
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